Barnsley and Rotherham Chamber of Commerce
Barnsley and Rotherham Chamber of Commerce is an organisation facing an uncertain future, they have watched as their counterparts in neighbouring areas have merged, suffered greatly in the economic downturn and been heavily hit in the decline in government funding. After undertaking a company audit we developed a bespoke high level leadership programme, with the aim of bringing together a stronger more cohesive and flexible senior management team who could attempt to steer the organisation through the turbulent times ahead. We also delivered a bespoke programme of support to the other members of staff looking at increasing sales, maintaining and increasing membership, lifting customer service levels and developing a unique offer for their existing and potential new members. We were also asked to facilitate and support the development of a new staff appraisal process.
Groundwork Leeds, Hull and North Yorkshire
Aesthetic Response offer a unique service to cosmetic surgeons and other medical professionals by providing patients with exceptional personal service, acting as patient advisors for their clients inside and outside of normal practice hours. Again a family run business looking to grow their customer base and increase productivity and turnover. We were recommended to this company by another one of our clients who were so impressed by our offer and the impact of our programmes on their business. Our first intervention took place with the owners and senior management team, from which we developed a bespoke package of support, which after successful completion resulted in them engaging in our Customer Service Apprenticeship scheme involving the majority of their staff.