ONLINE ACADEMY 365 ONLINE LEARNING ZONE
Handling and Resolving Conflict
Online course dealing with and overcoming problems, abusive behaviour, and complaints.
In this course the learner is introduced to what we mean by the term “conflict”; how to deal with problems positively; how to deal with abusive and violent behaviour; methods for resolving conflict: and how to handle complaints.
Endorsed by Highfield Qualifications
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