Beyond 2030


Customer Service for Health and Social Care Settings

Customer Service for Health and Social Care Settings


Retake Policy: Unlimited

£898.00 +VAT

You may be eligable for funding for this programme call us on 0330 223 0379 to find out more (Terms & Conditions apply)

Proceed to checkout to pay by card or if you would like to pay by invoice please call the team on 0330 223 0379

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Course Information

One of the simplest, least complicated, yet often overlooked aspects of delivering health care is practicing good customer service skills. Patient satisfaction surveys repeatedly show that health care worker attitudes, manners and amenities encountered during patients’ experiences at medical facilities weigh with similar importance to treatment processes.

Benefits to your organisation

  • Ensure staff are able to identify current service standards that apply within health and social care settings
  • Provide better customer service by highlighting good problem-solving techniques
  • Ensure all staff know how to establish and maintain positive working relationships with customers
  • Ensure employees understand the needs of customers who access health and social care services
  • Allow employees to gain relevant skills, knowledge and understanding, leading to improved experiences for those using your services
  • Create a stronger workforce by improving employees’ understanding of teamwork in health and social care settings
  • Improve your team’s ability to review their own skills, attitudes and knowledge in relation to customer service in health and social care
  • Ensure your staff understand the types of customers who interact with health and social care services
  • Ensure all staff understand the principles and practice of customer service in health and social care
  • Improve your team’s understanding of how to communicate effectively in a health and social care setting



  • No need to formally attend a college, meaning that you can learn in your own time
  • Further your personal and professional development
  • Receive a set of high-quality learner support materials that will be yours to keep and use as a reference
  • Receive support and guidance from a dedicated team of qualified assessors/tutors
  • Achieve a nationally recognised Level 2 qualification

How is it delivered?

Alongside the learning materials, you will have the support of a knowledgeable assessor/tutor who will give you advice and guidance on the course content as well as providing robust feedback on the work you complete.

Successful completion of this course ensures that the learner has fully understood these important principles and evidences knowledge of the subject area.

What is the cost?

Due to the availability of government funding, this qualification is usually available at no cost. Funded places are limited so please book early to secure your place. Funding is subject to learners meeting set eligibility criteria, which must be provided prior to the start of any course.

Please note that a fee is payable if learners decide to withdraw from the course and do not complete their assessments. Learners must want to independently enrol onto the course.

Make a change today, be inspired and achieve extraordinary results.Get in touch with our bold and fabulous team to find out more and book your place on one of our programmes. Call:0330 223 0379
or email : [email protected]
although we may need to add woo anyway and a price as it’s not always free, just checking with client!

Proceed to checkout to pay by card or if you would like to pay by invoice please call the team on 0330 223 0379