Beyond 2030

ONLINE ACADEMY 365 ONLINE LEARNING ZONE

Contact Centre - An Introduction

Contact Centre – An Introduction

Duration: 90 minutes

Retake Policy: Unlimited

£18.25 +VAT

You may be eligable for funding for this programme call us on 0330 223 0379 to find out more (Terms & Conditions apply)

Proceed to checkout to pay by card or if you would like to pay by invoice please call the team on 0330 223 0379

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Course Information

This course is designed to give you a good understanding of contact centre operations By the end of the course, you will be able to demonstrate an understanding of: • The purpose of a contact centre • The job role of a contact centre agent • The call centre environment – what it’s like working in a call centre • The importance of working with others to improve personal effectiveness and team performance • Quality assurance – how calls are monitored to assure the information given is clear, correct and current • The law in relation to call centre operations • Health, safety and welfare in a contact centre environment • How to contribute to excellent customer service • The difference between inbound and outbound calls • How to contribute effectively to sales within a contact centre • Call centre terminology

 

Section One: Working in a Contact Centre

Section Two: Health, safety and welfare in a contact centre environment

Section Three: Customer Service

Section Four: Contributing to Sales (Outbound and Inbound)

 

£18.25 +VAT

 

Book now – Programme costs £18.25 + VAT per delegate
For more information and to reserve your place please call our fabulous team on: 033 223 0379
or email : [email protected]

Proceed to checkout to pay by card or if you would like to pay by invoice please call the team on 0330 223 0379